Privacy Policy

When you register and use qu99, we may collect the following categories of personal data in order to deliver our services effectively and securely:

• Identity information: your full name, date of birth, and nationality, used for account registration and age verification purposes.
• Contact information: your email address, mobile phone number, and city of residence (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: transaction history, deposit amounts in BDT, withdrawal requests, and the mobile banking method used (bKash, Nagad, Rocket, Upay).
• Technical data: IP address, device type, operating system, browser type, and session timestamps collected automatically each time you visit the platform.
• Usage data: pages visited, games played (cricket betting, slots, crash), bet amounts, and in-platform navigation patterns used to improve user experience.

The personal information qu99 collects is used exclusively for the legitimate purposes described below. We do not process your data beyond what is necessary to fulfil these defined objectives:

• Account management: to create, verify, and maintain your qu99 account, ensure accurate balance records, and process deposits and withdrawals via bKash, Nagad, or Rocket.
• Customer support: to respond to queries, resolve disputes related to betting outcomes or payment issues, and improve overall platform service quality.
• Regulatory compliance: to meet obligations relating to anti-money laundering (AML), Know Your Customer (KYC) procedures, and responsible gaming requirements as may be applicable.
• Personalisation: to tailor your gaming experience by surfacing relevant cricket match odds, slot promotions, or bonus offers that reflect your gameplay preferences.
• Security and fraud prevention: to detect unusual account activity, prevent fraudulent transactions, and protect both you and the platform from unauthorised access.

qu99 supports deposits and withdrawals in Bangladeshi Taka (BDT) through mobile financial services including bKash, Nagad, Rocket, and Upay. When you initiate a financial transaction, we record the amount, timestamp, transaction reference, and the mobile number associated with your payment account. This data is held securely and used solely to reconcile account balances, process pending withdrawals, and investigate any disputed transactions.

Full card numbers, PIN codes, and mobile banking passwords are never stored on our servers. Payment gateway transactions are processed by third-party providers who operate under their own security and compliance standards. qu99 does not have direct access to your mobile banking credentials at any stage of the transaction flow.

qu99 uses cookies and similar tracking technologies to enhance platform functionality, remember user preferences, and analyse aggregate browsing patterns. Cookies are small text files placed on your device that allow our system to recognise return visitors and tailor the experience accordingly. The types of cookies we use include:

• Essential cookies: required for core site functionality such as login session management, bet placement, and secure checkout flows. These cannot be disabled.
• Analytical cookies: used to understand how users interact with qu99 — which pages receive the most visits, what device types are used, and where users typically navigate after landing on the homepage.
• Preference cookies: store your selected language, display settings, and region preference (for example, Bangladesh Standard Time) so that these settings persist between sessions.

You may adjust your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect your ability to access certain features of the qu99 platform.

qu99 treats your personal data with strict confidentiality. We do not sell, trade, or rent your information to unaffiliated third parties. Limited data sharing occurs only in the circumstances listed below:

• Service providers: trusted partners who support platform operations (e.g. payment processors, KYC verification services, customer support tools) are granted access only to the data they need to fulfil their specific function and are contractually bound to confidentiality.
• Legal obligations: if required by a court order, government authority, or applicable law, we may disclose personal data to the extent mandated by such legal requirement. We will inform you of such disclosure where permitted by law.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our assets, your data may be transferred as part of that transaction. You will be notified via email or a prominent notice on the platform before your data becomes subject to a different privacy policy.

qu99 retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. Specifically, account data and transaction records are retained for a minimum period following account closure in order to comply with financial record-keeping obligations and to resolve any post-closure disputes that may arise.

Once the retention period has elapsed and no legal obligation requires continued storage, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

As a qu99 user, you hold specific rights with respect to your personal information. You may exercise these rights by contacting our support team at any time using the email address provided in Section 11 of this policy:

• Right of access: you may request a copy of all personal data qu99 holds about you, including account details, transaction history, and any communications related to your account.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you may request that it be corrected or updated promptly.
• Right of erasure: in certain circumstances you may request the deletion of your personal data. We will action such requests promptly, subject to any overriding legal or regulatory obligations that require us to retain records.
• Right to restrict processing: you may ask qu99 to limit the way we use your data while a complaint or correction request is being investigated or resolved.

qu99 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls restricting internal data access to authorised personnel only, regular platform security audits, and encrypted storage for sensitive account information.

While we take every reasonable step to safeguard your data, no digital platform can guarantee absolute security. In the event of a data breach that materially affects your rights or freedoms, we will notify affected users without undue delay and take immediate steps to contain and remediate the incident.

qu99 is strictly an adults-only platform. All users must be 21 years or older to register and participate in any gambling or betting activity on this site. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has provided personal information or has registered an account, we will take immediate action to delete that account and all associated data. Parents and guardians are advised to use available parental controls and monitoring tools to prevent minors from accessing online gambling platforms.

qu99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or platform operations. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of qu99 after any such changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue using the platform and may contact us to request deletion of your personal data in accordance with the rights described in Section 7.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way qu99 handles your personal data, please reach out to our support team. We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).