Responsible Gaming at qu99
We care about your well-being. Discover the tools and resources qu99 provides to help you stay in control of your gaming experience.
qu99 is strictly an adult platform. You must be 21 years of age or older to register an account and place bets. We require age verification during the registration process and reserve the right to suspend accounts that cannot confirm eligibility.
Our Commitment to Responsible Gaming
At qu99, we believe that gaming should always be a source of entertainment — not financial stress or emotional distress. Our platform is designed to provide Bangladesh players with a safe, fair, and transparent environment for cricket betting, slots, live casino, and more. Keeping that experience positive is a shared responsibility between qu99 and every player on our platform.
We have built a set of practical tools directly into the qu99 platform to help you set boundaries, monitor your habits, and step away when you need a break. These tools are available to all registered players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every corner of Bangladesh. Using them is always free, voluntary, and private.
Remember: Gambling should never be used as a way to recover financial losses, earn a regular income, or escape personal problems. If gaming stops being fun, it is time to use our responsible gaming tools or speak with a support specialist.
Self-Exclusion
Temporarily or permanently block your account from all gaming activity. Choose a cooling-off period that works for you.
Deposit Limits
Set daily, weekly, or monthly deposit caps to keep your spending predictable and within your personal budget.
Time-Out Feature
Take a structured break from your account for 24 hours, 7 days, or 30 days without permanently closing it.
Reality Check
Receive automatic session reminders at intervals you choose, so you always know how long you have been playing.
Bet History
Review your full wagering history at any time through your account dashboard to understand your patterns.
Mindful Gaming
Access educational resources and self-assessment guides to evaluate your relationship with gambling honestly.
Recognising Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious. The following signs may indicate that gaming has moved beyond healthy entertainment and is affecting your life negatively. If any of these apply to you, please use our self-exclusion tools or reach out to our support team right away.
- 1Spending more money than you can afford to lose, including borrowing money to gamble
- 2Chasing losses — continuing to bet in an attempt to win back money you have already lost
- 3Neglecting work, family, or social obligations because of time spent gambling
- 4Feeling anxious, irritable, or restless when not gambling or when trying to cut back
- 5Concealing gambling activity from friends and family out of shame or guilt
Recognising these signs early is the most important step. qu99 is here to support you without judgment — your well-being always comes first.
Tips for Healthy Gaming Habits
Even for players who enjoy gaming casually, following these guidelines helps ensure that the experience stays fun and stays within healthy limits.
- ✓Set a strict budget before each session and stop as soon as you reach it, win or lose
- ✓Never gamble under the influence of alcohol, emotional stress, or financial pressure
- ✓Treat any winnings as a bonus, not as expected income — outcomes are always random
- ✓Use the Reality Check reminder feature to track session duration automatically
- ✓Balance gaming with other leisure activities, family time, and physical activity
Common Questions About Responsible Gaming
How do I set a deposit limit on my qu99 account?
Log in to your qu99 account, navigate to the Account Settings section, and select Responsible Gaming. From there you can set a daily, weekly, or monthly deposit limit. Limits take effect immediately, and any reduction applies at once. Increases have a 24-hour cooling-off period to protect you.
What is self-exclusion and how long does it last?
Self-exclusion is a voluntary tool that blocks you from accessing your qu99 account for a chosen period — options range from 30 days up to a permanent exclusion. During exclusion, you cannot log in, place bets, or make deposits. To request self-exclusion, contact our support team via email and we will action it within 24 hours.
Can I take a short break without permanently closing my account?
Yes. qu99 offers a Time-Out feature that lets you pause your account for 24 hours, 7 days, or 30 days. Your account data, balance, and history remain intact. When the time-out period ends, your account is automatically reactivated. This is a great option if you simply need a short rest from gaming.
Is qu99 safe and secure for players in Bangladesh?
qu99 uses SSL encryption to protect all data transmitted between your device and our servers. Payment transactions via bKash, Nagad, and Rocket are processed through secure, encrypted channels. We follow fair play principles and use certified random number generation across all games to ensure every outcome is unbiased.
Get Help When You Need It
If you believe your gaming habits are becoming harmful or you are struggling to stay in control, please do not hesitate to reach out to the qu99 support team. Our specialists are available to help you activate self-exclusion, adjust account limits, or simply provide a listening ear — no judgment, no pressure.
Contact qu99 Support
Our support team is available around the clock to assist with responsible gaming requests. Whether you need to set limits, request a time-out, or ask about self-exclusion, we are ready to help. Please email us at the address below — do not gamble with your health.
[email protected]qu99 is committed to providing a gaming environment that is safe, transparent, and genuinely enjoyable. These responsible gaming tools exist because we care about every single player in Bangladesh — not just their deposits.
Play Responsibly with qu99
Ready to explore our games within healthy limits? Log in to your qu99 account, set your deposit limits, and enjoy cricket betting, slots, and live casino — all on your terms.